If you are trying to upload an image to any of the following locations, and you are encountering problems, there are some things you can try before reaching out.
- Campaign banner image
- User or Organization avatar
- Campaign description window
- Campaign updates window
- Campaign-level thank you email
- Standard program banner image or description
- Giving Event program image, coming soon page, or description window
- Platform-wide thank you email
- Make sure your image is acceptable dimensions.
- Campaign banner image: 960×400 px
- User or organization avatar: 150×150 px
- Campaign description window: no more than 1000×1000 px
- Campaign updates window: no more than 1000×1000 px
- Campaign-level thank you email: no more than 1000×1000 px
- Standard program banner image: 700×400 px
- Standard program description: no more than 1000×1000 px
- Giving Event program image: 700×400 px
- Giving Event program coming soon page: be careful with images over 1000×1000 px
- Giving Event program window: no more than 1000×1000 px
- Make sure that your image is no more than 10 MB
- Make sure that your filetypes are .jpg or .png ONLY. No pdf, no .jpeg.
- If you do not see a save button, or clicking “want to change your image?” results in no file picker window, refresh the page.
- If you see a broken image icon, reload the page and then try again.
- If the loading bar (blue, at the top of the page while the system is trying to upload) hangs for more than 5 seconds, your file may be too large. If the page goes blank, the page has timed out, and you should a) reload the page and b) make the file smaller.
- If you do not see a save button, but you do see a crop button, the crop function will save the image.
- If you still cannot get your image to load, contact helpdesk@communityfunded.com.