What’s the difference between abandoned and incomplete transactions?
Here is a breakdown of what each transaction type means. Complete: this is the easiest; both systems (Community Funded and your payment processor) have processed and […]
How to set a minimum suggested donation
Minimum suggested donations can be set in two different places. Read on to learn about both: At the campaign level: Navigate to the Campaigns tab, and […]
How to add offline donations to your giving event
Offline donations count toward your overall campaign, program, or giving event aggregate totals. You can account for donations received through other avenues (cash, checks, online donations […]
I can’t change my image, or my image won’t upload!
If you are trying to upload an image to any of the following locations, and you are encountering problems, there are some things you can try […]
What does “make my donation anonymous” do?
On your checkout page, you will see that for each item in your cart, there is an option to keep the donation anonymous. Here’s what checking […]
How to test a checkout without charging a card
With your platform is in test mode, you can go to your campaign preview page and walk through the checkout process, as outlined below: a) go […]
How to account for donations that don’t fit into other categories
If you receive donations offline or from a non-Community Funded source, you may still want to track it against your overall fundraising goals. This can present […]
How donor counts work, spouse edition
If you have a ‘spouse’ field on your customized donor checkout form, here is how the counts work. If spouse has info in the field, gifts […]